MacConsultants' Services

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     Since 1992, MacConsultants has been sucessfully providing expert Mac Support and products to home users, home office users and  businesses.
Why? because we have the experience, expertise and reliability...

We do: system setups & configurations, ranging from one or two home or office Macs, thru multi-user, multi-site client/server setups. Some of the major Mac services we offer are: data transfer/migration, software/hardware upgrades, including Mac OS X, Troubleshooting- disk problems, Mac OS problems, application issues, printing and internet problems, network setup problems etc. Mac data recovery services, (non-emergency & emergency onsite & off). One time or ongoing Mac system optimization and preventative maintenance and backup. Anti-virus and anti-spyware protection. We also offer fee-based pre & post-sales consulting in: products selection, Networking: client/server, routing internet LAN/WAN, DSL, Dial-Up, ISP choice, cross-platform setups, fast networks, wireless (AirPort & non-Airport) including extended wireless networks, remote access, remote control, VPN's, security including SSH, multi-user setups, etc. Web, Graphic Design, Digital Imaging & Video, Storage and Mobile Computing solutions and many hybrid solutions...

Training: 1 on 1 onsite by appointment for home & business users.

New Services!

-Mac OS X 10.5 Leopard Upgrades: Apple's latest operating system with over 300 new features including: Quick Look, Time Machine, Spaces, Parental Controls, Stacks and much more!
-Home Theatre setup sales/service: including HDTV, DVD, digital surround sound with Mac or PC integration, and can include wireless  iTunes Music streaming to your stereo.
-iPod and  iTunes operations training and digital music management.
-iPhoto and digital camera operations training and digital image management.
-GarageBand Studio consulting & Setups, including sales of related products: midi interfaces, keyboards, controllers, speakers and cables/adapters.
-Authorized SlingBox Sales and Setup with your Mac (and PC too) for viewing you cable or satellite TV on your home/office network or away, anywhere in the world over the internet.

Note- We do not offer "break-fix" repairs on such items as broken display screens, notebook panels, logic boards and/or board level components, etc.
For these determined cases, acting as an authorized Apple Service Facilitator, we can refer you at no charge, to Apple or a 3rd-party Apple authorized service provider,
(Bay Area, Ca only), for in-warranty or out of warranty repair. We also, do not take any trade-ins of used macs and/or equipment.

We provide telephone troubleshooting and support for your convenience and for emergency purposes.

Daily service availability varies due to current service personnel availability and parts on hand. All onsite fee-based consultation and services are performed on an appointment basis only. Service Schedules are listed below. Please keep posted to this page for the latest service & support information.

For Service please Contact:

• For new local Onsite Service Requests* (onsite SF Bay Area only), e-mail: service@macconsultants.com or call: 510-770-9277.(see schedule/rates below- Table 1).
• For Local SF Bay Area fee-based telephone technical consulting and/or troubleshooting, billed per quarter hour on your credit card please call: 510-770-9277.
  (see schedule/rates below- Table 2).
• For Ca State (outside SF Bay Area), or Nation-wide, fee-based telephone technical consulting and/or troubleshooting, billed per quarter hour on your credit card please call: 800-870-6880. (see rates schedule below- Table 2).
• For any post-sales service/support issue(s), regarding products purchased from MacConsultants, please e-mail us: support@macconsultants.com or call:
  -within Bay Area, Ca: 510-770-9277 or outside the SF Bay Area, Ca: 800-870-6880.

Table 1. Onsite Service Schedule & Rates for Bay Area, Ca:

* Add a half-hour of travel time at applicable rate, if your location is beyond a 15 mile radius from Fremont, Ca, (depends on where service personnel is dispatched from).
** We accept personal checks with CDL & current credit card ID, Visa/MC, AmEx an Discover Card.
Net Terms do not apply to service. A signed MC Service Agreement Form may be required upon completion of service, before leaving  your premises.

Please Note:

• We only offer support, consulting, and Onsite Service on G4 based Macs, running a minimum of Macintosh Operating System 10.2 (Jaguar). We no longer support Mac OS 8.5 thru 9.2.

• Please inquire about our pre-paid, long-term service agreements, if interested...
• Services can be bundled in a product lease as a "soft cost" up to a certain percentage of the approved lease amount.

•  We also sell a wide variety of the latest compatible G4 Processor Upgrades to boost your older & newer Macs, plus any other needed upgrades, including memory upgrades and additional or replacement disk drive storage.

• As an authorized Apple Reseller, we also offer the full line of new Mac Desktops and Notebooks in stock and build-to-order configurations, to avoid old system upgrades.

Table 2- Telephone Support & Troubleshooting Schedule/Rates*:
Local SF Bay Area, Ca: call 510-770-9277 or from outside the SF Bay Area, Ca: 800.870.6880:

* For Telephone Support & Troubleshooting: We accept a current valid credit card: Visa/MC, Amex or Discover, and we may require a valid Driver's License# or ID to begin service.

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